Big splash for assist-Mi as Sandcastle Waterpark becomes the UK’s first visitor attraction to use the ground-breaking app for disabled visitors

Sandcastle Waterpark in Blackpool will be the first visitor attraction in the country to offer assist-Mi to disabled visitors.

image showing two people enjoying Sandcastle waterpark
According to Sandcastle Waterpark’s Managing Director John Child, the, the assist-Mi app “will make it easier for disabled people to access our facilities and will also make it easier for the Sandcastle to support them.”

“We also support many community initiatives and charities including the Aiming Higher charity with evenings where children and families in similar situations can come and enjoy the Waterpark when it is closed to the public. There are water ambassadors to aid the children in the water so families can relax and be themselves. Sandcastle Waterpark also hold Splash Sessions, which are one to one sessions for children with additional needs, as well as donating an annual pass to the charity so members can visit at any time. The assist-Mi app will ensure that visitors have an easy two-way communication with our team and an unforgettable experience. We hope that we are leading the way and other visitor attractions will follow.”
Gail Leach whose 17 year old disabled daughter, Amy regularly attends Sandcastle Waterpark says: “As a parent with a disabled child I tried the app and it is fantastic and I’m really pleased that Sandcastle Waterpark is the first attraction to deploy assist-Mi. It means that as well as having the access and support information you also have easy to follow directions. The two-way chat and assistance request button is invaluable especially to those visiting new locations for the first time who just need that extra help or reassurance. It is fantastic and going to help Amy enjoy other attractions and experiences once they also sign up.”