The Information assist-Mi® Collects
assist-Mi® may obtain the following types of information from or concerning you or your mobile phone device, which may include information that can be used to identify you as specified below (“Personally Identifying Information”):
User Provided Information: You provide certain Personally Identifiable Information, such as your mobile phone location, push notification name, instant messaging (if applicable), billing information (if applicable) and mobile device information to assist-Mi® when choosing to participate in various uses of the assist-Mi® Service, such as registering as a user, updating your status or requesting assistance.
Cookies Information: When you visit the assist-Mi® Site, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser. assist-Mi® uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser help file directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, the assist-Mi® Site may not function properly if the ability to accept cookies is disabled.
Log File Information: When you use the assist-Mi® Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, one or more cookies that may uniquely identify your browser, your phone number, phone number you are requesting the status of and various status information. When you use the assist-Mi® Service, our servers log certain general information that our application sends whenever a message is sent or received, or if you update or request any information, including time and date stamps and the mobile phone location the messages were sent from and to.
The Information assist-Mi® Does Not Collect
The contents of messages that have been delivered by the assist-Mi® Service are not copied, kept or archived by assist-Mi® in the normal course of business. The assist-Mi® Service is meant to be a core service requesting assistance and use of instant message tool using data service through a user’s phone (either via mobile network or wifi). Users type their messages, which are sent via data service to our servers, and routed to the intended recipient (who must also be an assist-Mi® business or user), if that recipient is online. If the recipient is not online, the undelivered message is held in assist-Mi® server until it can be delivered. If the message is undelivered for thirty (30) days, the undelivered message is deleted from our servers. Once a message has been delivered, it resides on our servers or that of the service provider you the customer are or is requesting a service. The contents of any delivered messages are kept or retained by assist-Mi® — the only records of the content of any delivered messages reside directly on the sender’s and recipient’s devices (and which may be deleted at the user’s option). Notwithstanding the above, assist-Mi® may retain date and time stamp information associated with delivered messages and the mobile member involved in the messages, as well as any other information which assist-Mi® is legally compelled to collect. Files that are sent through the assist-Mi® Service will reside on our servers after delivery for a short period of time, but are deleted and stripped of any identifiable information within a short period of time in accordance with our policies.
The Way assist-Mi® Uses Information
When assist-Mi® Discloses Information
Service providers offering the assist-Mi® Service may see your username in a way that is consistent with the use of the assist-Mi® Service
We do not sell or share your Personally Identifiable Information (such as mobile phone number) with other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may share your Personally Identifiable Information with third party service providers to the extent that it is reasonably necessary to perform, improve or maintain the assist-Mi® Service. We may share non-personally-identifiable information (such as anonymous User usage data, referring / exit pages and URLs, platform types, asset views, number of clicks, etc.) with interested third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the assist-Mi® Site / service. We may collect and release Personally Identifiable Information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws (such as UK . Copyright Law), international law or respond to a court order, court judgement, or court warrant or equivalent, or where in our reasonable belief, an individual’s physical safety may be at risk or threatened. assist-Mi® also reserves the right to disclose Personally Identifiable Information and/or non-personally-identifiable information that assist-Mi® believes, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the assist-Mi® Site, app or our servers, and to protect the rights, property, or personal safety of assist-Mi®, our users or others.
Third-party Advertisers, Links to Other Sites
We are not fans of advertising. assist-Mi® is currently ad-free and we hope to keep it that way forever. We have no intention to introduce advertisement into the product, but if we ever do, will update this section.
Our Commitment To Data Security
assist-Mi® uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to assist-Mi® and you do so at your own risk. Using unsecured wifi or other unprotected networks to submit messages through the assist-Mi® Service is never recommended. Once we receive your transmission of information, assist-Mi® makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If assist-Mi® learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. assist-Mi® may post a notice on the assist-Mi® Site or through the assist-Mi® Service if a security breach occurs.
Our Commitment To Childrens’ Privacy
Protecting the privacy of young children is especially important. For that reason, assist-Mi® does not knowingly collect or maintain Personally Identifiable Information or non-personally-identifiable information on the assist-Mi® Site or assist-Mi® Service from persons under 16 years of age, and no part of the assist-Mi® Service is directed to or intended to be used by persons under 16. If you are under 16 years of age, then please do not use the assist-Mi® Service or access the assist-Mi® Site at any time or in any manner. If assist-Mi® learns that Personally Identifiable Information of persons under 16 years of age has been collected on the assist-Mi® Site or assist-Mi® Service, then assist-Mi® may deactivate the account and/or make the status submissions inaccessible. And always, think of the children!
Special Note to International Users
In the Event of Merger, Sale, or Bankruptcy
In the event that assist-Mi® is acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the (hopefully) unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used.
Changes and updates to this Privacy Notice
Date Last Modified:
This Privacy Notice was last modified November 2nd 2013