Help us to improve rail travel for people with disabilities

We are inviting you to take part in our focus groups, which will help shape an exciting new project to create an accessible rail travel solution for passengers with disabilities. We know that everyone’s experience of rail travel is very different, from locating accessible stations and obtaining assistance, to using the train amenities, with many finding the experience difficult, stressful and inflexible. We want to hear about your experiences; what do you find challenging when travelling on trains?

The new project is called SMART (Spontaneous Mobile Accessible Rail Travel) and it offers train users the ability to communicate real time with service providers and even request assistance from service providers in advance of arriving. The project will help us to make 24-hour notice and pre-booking trains a thing of the past.

Whatever your experience of using trains, whether you are a regular commuter or very infrequent traveller, disabled user, friend, family or carer - we want to hear from you! Come by and get involved in the discussions around how rail travel for passengers with disabilities can be improved.

We are conducting these focus groups across the UK. Please click on one of the below events to REGISTER (spaces are limited so please reserve your space early to avoid disappointment):

Click here to register for the Coventry focus groupClick here to register for the London focus group Click here to register for the Sunderland focus group







Can’t attend the above dates/locations but still want to get involved? Give us your input by completing our online SURVEY here.

We will be offering snacks, refreshments and assist-Mi goodies to all participants on the day!

Please do spread the word to anyone you think would be interested in getting involved, and if you have any further questions, feel free to email [email protected].