Improving the rail passenger experience inquiry launched
The Transport Committee is conducting a series of inquiries into “the future of rail”. The Committee launches the next in the series on the rail passenger experience.
In 2016 the consumer group Which? conducted a survey of passenger satisfaction over the preceding 12 months. It found that many rail commuters were “getting a raw deal from their train operator”.
There was better news from Transport Focus’s biannual National Rail Passenger Survey, which measures passengers’ satisfaction with their most recent journey. Overall satisfaction levels have increased slightly by this measure, but results vary widely between passengers of different train operating companies and between London, regional and long-distance services.
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