Frequently Asked Questions

Read this page if you are having any problems using the assist-Mi mobile app. If the problem you are encountering is not listed below, please contact support@assist-mi.com

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General FAQs

Q: I Can’t register for an assist-Mi account?
A: Please make sure that when selecting a password, you have used at least six letters and at least one number.

Q: I did not receive the verification email when I registered an assist-Mi account?
A: Check your junk mail folder? The email from no-reply@assist-mi.com may have been wrongly classed as spam.

Android App FAQs

Q: All locations display ‘Unknown distance’?
A: Please be sure that when using the assist-Mi app you have ‘location’ or ‘GPS’ enabled, as without it you will be unable to receive directions, or distance information regarding the business in question.

iPhone App FAQs

Q: All locations display ‘0.0 miles’ from my current location?
A: Please be sure that when using the assist-Mi app you have ‘location’ or ‘GPS’ enabled, as without it you will be unable to receive directions, or distance information regarding the business in question.